Faq Manager

Customer Faq's

A)
  1. Online sale of Manufacturers or Sellers of ECO friendly products for giving them opportunity to promote their products.
  2. Making a hub for all Environmental friendly products and bringing global awareness about the importance of the healthy and green environment in the human lives, to solve the environmental issues by implementing some positive environmental actions and make everyone is responsible for saving the environment .

A) Yes, if the product is got damaged/faulty you can ship back to the vendor within 15 days of product received . After 15 days if your product it not working as expected or faulty, You can ship back the item to the vendor for replacement or repair as per Manufacturer/Vendor Guaranty or Warranty terms and Conditions . Greendhuniya doesn't provide any guarantee or warranties on any product or service is being sold on our website. We are only the service providers for online sale of the vendor items. We will assist you for communication with the clients regarding the issues . Customer satisfaction is high priority for us. We will try our level best to resolve the issues.

A) Our delivery partner can deliver your order on the same day itself. However, if your order placed after the stipulated time, it may be delivered on the next day. Most of the deliveries would take place within 12 hours of the placement of the order.

A) Yes. But, cancellations will not be entertained after the order gets delivered. If you request for a cancellation at the time of the processing your order, it may be cancelled. The cancellation must be before the product or service gets dispatched from the vendor (seller).

A) Yes. You will get your money back within 15 working days after deducting the applicable charges.

A) Yes. You can return the product to the vendor (seller) directly, but not to Greendhuniya. We don't provide any reverse logistic services.

A) Yes. The vendor has to send the correct product without any damages. He must ensure that the product is brand new and original.

A) Yes. Sometimes the vendors offer the products or service delivery at free of cost. But, if they do not provide the delivery for free, you need to pay the shipping charges. If you desire to get your product much faster, than the normal delivery time, within 2 hours and 4 hours, you must pay the extra cost which it requires.

A) No. Greendhuniya doesn't provide any guarantee or warranties on any product or service is being sold on our website. We are only the service providers. We provide our platform to sell the products online. The vendors who sell the products or services only provide any such facility subject to their internal policies.


Service FAQ's

A)
  1. Online sale of Manufacturers or Sellers of ECO friendly products for giving them opportunity to promote their products.
  2. Making a hub for all Environmental friendly products and bringing global awareness about the importance of the healthy and green environment in the human lives, to solve the environmental issues by implementing some positive environmental actions and make everyone is responsible for saving the environment.

Vendor FAQ's

A) Online sale of Manufacturers or Sellers of ECO friendly products for giving them opportunity to promote their products Making a hub for all Environmental friendly products and bringing global awareness about the importance of the healthy and green environment in the human lives, to solve the environmental issues by implementing some positive environmental actions and make everyone is responsible for saving the environment